The fine print
Questions,
answered.
A few considered details before you arrive. If you need a more specific answer, our concierge team is one conversation away.
Obsidian, explained
Nothing
ordinary.
Policies are confirmed with each reservation inquiry, as terms can vary by vehicle, market, and occasion.
What is the minimum rental age?
Most vehicles require drivers to be 25 or older. Our highest-performance and ultra-luxury vehicles are generally reserved for drivers 28–30 and above. We confirm eligibility with your inquiry.
What insurance is required?
A valid driver’s license and proof of comprehensive coverage are required. We can also arrange a premium insurance inquiry where available; exact terms vary by market and vehicle.
How does the security deposit work?
A refundable security deposit is authorized at pickup and released after the vehicle is returned and inspected. The amount is shown on each vehicle detail page. It is separate from the amount due now to hold the dates.
How many miles are included?
Our standard rental includes 150 miles per day. Additional mileage is billed at the vehicle-specific rate shown in the rental details.
Can you deliver to a hotel or airport?
Yes. Hotel, residence, airport, and private terminal delivery are core to the Obsidian experience. We coordinate the handoff around your itinerary.
Do you accept international licenses?
Yes, with a valid passport and an international driving permit where required by the local jurisdiction. Our concierge will confirm documentation before delivery.
Can I add another driver?
Additional drivers can be added by request and must meet the same age, license, and insurance requirements as the primary driver.
What is the cancellation policy?
Cancellation terms depend on the vehicle, dates, and market. Your reservation inquiry will include the applicable policy before anything is confirmed.
Can the vehicles be taken across state lines?
Most vehicles can travel within the continental United States with advance approval. Cross-border and international travel require separate written approval.
Are smoking, pets, or track use allowed?
Our fleet is smoke-free. Pets and track use require prior approval and may be unavailable for certain vehicles. We protect every vehicle for the next guest.
Do you offer long-term rentals?
Yes. Extended rentals and bespoke monthly arrangements are available across select markets. Contact concierge for a considered quote.
What payment methods do you accept?
We accept major credit cards and bank transfer for eligible inquiries. After a quote, concierge sends a Stripe link for the amount due now — either the full rental, or a booking fee with the remaining balance due at pickup. A security deposit is authorized at pickup.
Can I book by chat, voice, or text?
Yes. Talk on the site, text or call +1 (561) 905-3153, or use chat. The phone agent checks the same live inventory. Every channel files the same inquiry. Nothing is confirmed until we have spoken with you about terms.
Do you deliver across South Florida?
Yes. Miami is the lead city for exotic and luxury car rental. Delivery covers Miami Beach, Brickell, Key Biscayne, Fort Lauderdale, and the Boca / Palm Beach corridor. Published zone fees are on the Miami delivery page; Boca and Palm Beach are quoted with the inquiry.
Do you operate outside Florida?
South Florida is the live service area. Los Angeles, Las Vegas, New York, Monaco, and Dubai are on the map as coming soon. Concierge can note a future city, but we will not invent availability there.